Refund policy

Tiptoeing Dance AI

Service status

This policy applies to paid generation packs. Test allowances have no monetary value.

Confirmed failed jobs

Your generation allowance is returned if a job definitively fails without a deliverable. A timeout or uncertain submission requires review before any new submission to avoid duplicate charges. Returning an allowance is not a cash refund.

Completed videos

AI expression, movement and framing can vary, as shown in the actual sample. Unlimited free rerolls are not included. Clear identity-replacement errors or corrupted output can be submitted for manual review.

Cash refunds

You may request a refund within 7 days of purchase if the entire purchased pack is unused. Partially used packs are not eligible for a proportional refund. A pack with a pending generation must be reviewed before refund eligibility can be determined. Completed videos are not automatically refundable for subjective dissatisfaction; clear identity-replacement errors or corrupted outputs can be submitted for manual review.

Email support@tiptoeingdanceai.com from your account email with your order reference. Do not send card details or passwords. Approved refunds are returned through the original payment method and the refunded pack's allowances are revoked. Your bank or payment provider determines when the funds appear. This policy does not limit rights that applicable law requires us to provide.